Non-Prescription Products
Unopened nonprescription items in their original packaging may be returned for a full refund up to a maximum of 30 days from the date of purchase. Items that are expired are not eligible for a refund. Items must be accompanied by an original sales receipt.
Refunds are provided via original tender (check, credit/debit card or cash) or a credit applied to a client’s account.

Prescription Drug Products
We are not permitted to restock prescription medication. Unopened medications with intact tamperproof packaging may be eligible for returns in some cases. We reserve the right to refuse the return of any prescription medication.
If there has been an error in the filling of a prescription by Anderson Lakes Animal Hospital, we may choose to dispose of the prescription and provide you with a replacement or refund. If an item qualifies for a return, it must be within a maximum of 30 days from the date of purchase. Items must be accompanied by the original sales receipt.
Refunds are provided via original tender (check, credit/debit card or cash) or a credit applied to a client’s account.

Pet Foods & Prescription Diets
Our clinic does not carry over the counter pet food. The manufacturers of our prescription pet foods guarantee their products, so if you or your pet is dissatisfied with a food for any reason, you may request a refund. If you simply wish to return unopened cans or unopened bags, you may do so as long as the items are in their original packaging and up to a maximum of 30 days from the date of purchase. Items must be accompanied by an original sales receipt.
Refunds are provided via original tender (check, credit/debit card or cash) or a credit applied to a client’s account.

Online Pharmacy Products – Prescription and Non-Prescription
Our clinic utilizes Covetrus for our online pharmacy. Any returns requested for any products purchased through our online pharmacy must be completed by contacting their customer service line at 877-999-2838. We are unable to process return requests for items purchased through Covetrus.