We greatly value our relationship with our clients and appreciate your continued support as we strive to provide privately owned, exceptional veterinary care to our community.

The basic foundations of any relationship include mutual respect and trust. Our mission is to provide the best possible care we can for every pet we encounter and to support and develop our team in a safe and engaged environment.

Anderson Lakes Animal Hospital employs a zero-tolerance policy regarding abusive behavior and will maintain a respectful environment for our clients and staff.

While visiting Anderson Lakes Animal Hospital, prohibited behaviors include, but are not limited to:

• Angry outbursts or yelling at any member of our team
• Speaking in a demeaning or rude manner to any member of our team
• Vulgar language directed at any member of our team
• Disrespect to any team member based on physical appearance, race or gender
• Insinuating that any member of our team doesn’t care about a pet or values financial gain over a pet’s health and safety
• Any acts of intimidation which may include threatening physical harm, destroying property, or slander

Violation of this policy will result in immediate termination of any existing veterinary-client-patient relationship (VCPR) and dismissal from our practice.