Our goal at Anderson Lakes Animal Hospital is to provide high quality, individualized medical care in a timely manner to your canine and feline family members. A veterinary-client-patient relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and ask the same of you.
We understand that life happens and plans can change, so if you can no longer make it to your scheduled appointment or if you will be late, we ask to be notified as soon as possible.
We kindly ask for a minimum of 48 hours* notice to reschedule or cancel your pet's appointment.
*If you have more than one pet scheduled to come in during your appointment time, this is considered a double-pet appointment. We ask for a minimum of 72 business hours notice to cancel these appointments. If we do not receive proper notice to cancel this appointment, we will ask for a pre-payment for both exam fees in order to reschedule. In this instance, this pre-payment is non-refundable and will be forfeited if the second appointment is cancelled.
If you and your pet arrive 10 minutes or more after your scheduled appointment time, you may be asked to reschedule your pet's appointment to a different day. It only takes one late appointment to negatively impact the rest of that day's schedule. Rushing through your appointment or “squeezing in” your pet is not preferred as it inconveniences other clients who have appointments and it can reduce the amount of time our veterinarians have to provide your pet with the quality of care we strive for.
Late arrivals for scheduled appointments and no-shows for scheduled appointments inconvenience other clients whose canine or feline family members need access to our veterinary services. By providing notice to move or cancel an appointment within the above requested time frames, we may be able to accommodate other patients in need of your appointment time.
As a courtesy to all of our clients we provide reminder calls, emails and/or text messages (based on your preference) leading up to your appointment. Even if you are unable to be reached through any of your preferred means of communications, this policy remains in effect.
Anderson Lakes Animal Hospital understands that there may be times when an unforeseen emergency arises. These policies are at the management's discretion.
Repeat violations of these policies may result in consequences put forth by management and may include pre-payment in order to schedule your next appointment.
If you need to cancel or change your appointment time, Anderson Lakes Animal Hospital can be reached at 952-942-5506 during regular business hours or you may email us at [email protected]. If you are calling us outside of our regular business hours, you may leave a message.
This policy is effective on April 27th, 2022. We greatly appreciate your understanding of this policy and look forward to serving you and supporting the health of your pet.