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Welcome Back Humans! Changes to COVID/Curbside Protocols

Welcome back Humans!  

All of us at Anderson Lakes Animal Hospital are so excited to invite you and your furry companions into our clinic.  It's been a crazy 14 + months AND... we can't wait to show you all our “new” clinic!

As of 5-19-2021, we will be opening our doors to clients and pets scheduled for doctor appointments ONLY.  Please see the guidelines below.

The following guidelines are temporary, as our team continues to discuss safety, sanitation standards, and logistics in work-flow.  These are the first of several steps towards normalcy.  

Please continue to be patient and understanding as we navigate back to the way it used to be.  We appreciate the trust you have instilled in us to care for your pets' while they have come to see the doctor all by themselves.  

***This first phase will be re-assessed just before Memorial Day, with more changes coming June 1st***

All food, medication and special orders will continue with curbside pick up.  We will send you an invoice when your products/medications/food are ready, you can pay online via our payment button on our website's homepage.  Please call when you arrive for pick up, our staff will assist you from there.


For Appointments scheduled with our Doctors:

  • Only 1 adult to accompany pet inside. (special circumstances will be made for euthanasia appointments)

  • We request a mask or appropriate facial covering be worn the entire time you are in clinic.

  • Please check in with the front desk staff, they will direct you to an exam room.

  • Please stay in exam  room for the duration of the appointment.

  • Payment will be taken in the room, after your pet has completed their appointment.


    For Appointments scheduled with our Technicians:  

These include anal glands expressions, nail trims, grooming, blood work, other lab work/diagnostics, weight checks etc.

These appointments will continue to work as “curbside” in order to decrease capacity in our lobby and common spaces.  

  • Please contact our clinic via phone when you have arrived for your appointment.  You will be asked to remain in your vehicle, in the parking lot, until the appointment is over.

  • Payment will be taken over the phone or you can pay via our online payment system by the end of the business day.


For Surgical admits, drop-off, and day procedures/exams:

  • these appointments will still operate with “curbside” protocols until further notice.  If you are dropping your pet off for urgent exam, surgery, dentistry, sedation or other day diagnostics... you will need to call our clinic when you arrive and our staff with assist you from there.

  • Payments for these appointments will be taken over the phone or via our online payment system.


We respect that some humans are not ready to increase their exposure just yet.  If you would like to continue with curbside appointments, please let our staff know prior to your appointment and we gladly accommodate this request!

If you have any questions or concerns please feel free to email us at [email protected] or call our office at 952-942-5506

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